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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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Getac B300 G4 Win 7 /32 bit: Problem; The secure Keep Safe

Customer Question

Getac B300 G4 Win 7 /32 bit: Problem; The secure Keep Safe vault starts to encrypt files that are being dropped into the Keep Safe program. The encrypt feature continues and never imports. Prior to the problem I was able to drag & drop files into files within the Keep Safe program without any problem. Any ideas as to what's going on?
Submitted: 1 year ago.
Category: Software
Expert:  Joe-S replied 1 year ago.

Hi Mel,

My name is ***** ***** I'll be helping you today. Do you know when this problem started happening? Was it fairly recently or has it been a while? Have you made and configuration changes or installed other software to your computer since it was last know to work properly?


Please reply back so I can offer you some solutions.