Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need to uninstall Symantec Endpoint in order to complete…

Customer Question
I need to uninstall Symantec...
I need to uninstall Symantec Endpoint in order to complete the Windows 10 upgrade. However, my laptop was given to me when I retired and I do not have the password ***** uninstall the application. The IT manager is no longer with the company so I can't retrieve the password. What options are available?
Thanks for you time
Submitted: 2 years ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 7 minutes by:
1/27/2016
Software technician: ChrisC, Computer Enthusiast replied 2 years ago
ChrisC
ChrisC, Computer Enthusiast
Category: Software
Satisfied Customers: 2,542
Experience: 15 years as a professional computer technician.
Verified

Hi Steve, my name is ***** ***** welcome to JustAnswer!

Sounds like you have a bit of a dilemma here. Removing the Symantec password ***** be kind of tricky. There are a few things we can try though.

Before we do anything though, can you tell me what version of Windows you're currently running? Also, what is the make/model of the machine?

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
803 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

803 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I want to start all over on windows 10 and I have lost my
I want to start all over on windows 10 and I have lost my cd's for this is there any way I can be guided so I don't delete something I'm not supposed to … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
HELO: HOPE ALL IS WELL. NS-WINDOWS 10 AND LAST WEEK PURCHASE
HOPE ALL IS WELL. I AM RUNNING NS-WINDOWS 10 AND LAST WEEK PURCHASE FOSSIL SMART WATCH AND ADDED SUCH TO MY LAPTOP BUT ALL MAIL, RECIVED WHICH USED TO APPEAR IN MAIL ICON ON MY PHONE IS INSTED APPEAING ON MY PC IN AOP, THE APP., I USE. AOL DESTOP GPLD. I WANT ALL TO BE AS IT WAS PRIOR TO MISHP. BTE: MY NAME IS ***** ***** TURDO, YOU CAN CALL ME DAVID J, DJ, ETC. MY EMAIL USER NAMEVIS DJCARA. WHAT CAN I DO? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am on my acer laptop and I can't update to windows 10 it
I am on my acer laptop and I can't update to windows 10 it says uninstall Symantec endpoint protection but I am having problems please give me some advice … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
803 satisfied customers
My computer updated windows 10 1709 today and now when I try
my computer updated windows 10 1709 today and now when I try to open my Microsoft accounting 2008, it opens but I have to open an existing company and it tells me it can't connect to the server and wo… read more
Cris
Cris
62 satisfied customers
Updated to windows 10 1709. Symantec Antivirus blocked
updated to windows 10 1709. Symantec Antivirus blocked update. Uninstalled Symantec. RDP will not work. Tired all repair options including reverting to previous Windows 10 version. Now Windows will no… read more
Moses C
Moses C
Bsc
812 satisfied customers
I help a small company in town with design work and i work
Hello, I help a small company in town with design work and i work from a computer they purchased for me to use in my home. Earlier tonight I got a window on my screen telling me I can't use the same i… read more
Jon
Jon
Bachelors Degree
726 satisfied customers
Oly! Two days ago when I tried to boot my desktop computer,
Two days ago when I tried to boot my desktop computer, I got the message computer needs repair. It then tried to run the repair. Then I got the message to put in the Startup Password, which I don't have. I tried to go a restore point. Got the message no restore point. What now? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Tried to download SCEP 2012 endpoint protection on my
tried to download SCEP 2012 endpoint protection on my laptop, however window 10 would not allow. is there a newer model … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My computer automatically downloaded Windows 10 without my
My computer automatically downloaded Windows 10 without my authorization. Now I have having problems navigating, so I have lots of questions.1. Why did it download this automatically? Are we not going… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Windows 10 keeps doing what looks like a "refresh" of the
Windows 10 keeps doing what looks like a "refresh" of the task bar. It sort of blinks off the icons on the task bar for a second and then re displays them. I tends to lock stuff up, especially in mid-… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
803 satisfied customers
Was running Lightroom 3.6 last night; Windows updated my
Was running Lightroom 3.6 last night; Windows updated my laptop. Now I can't open Lightroom. Popup says it is running in another application. I have logged off, closed everything, rebooted several tim… read more
Chris Baxter
Chris Baxter
28 satisfied customers
Trying to install windows 10 upgrade a message comes up to
Trying to install windows 10 upgrade a message comes up to unistall app "McAfee Security as a Service Endpoint Protection" I uninstalled McAfee and no more McAfee selections are available in add/remov… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
513 satisfied customers
My senior mother has a software program on her pc. Its a 3
My senior mother has a software program on her pc. Its a 3 installed cd package called neuroactive. It worked find for 4 years. All of a sudden, you would get a windows message that windows cannot acc… read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
One of my users just brought me his laptop and he cant downlaod
One of my users just brought me his laptop and he can't downlaod any pdf from the Internet. It says it's unsafe and may contain a virus. this happens in both IE and Chrome. i even uninstalled Symantec… read more
The-PC-Guy
The-PC-Guy
Bachelor\u0027s Degree
630 satisfied customers
How can I stop windows 7 from trying to load semantic endpoint
How can I stop windows 7 from trying to load semantic endpoint protection when it has already been removed from the computer? Every time I try a copy command, I get a window that says "please wait whi… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have updated my PURE Database and the Black List is corrupted
I have updated my PURE Database and the 'Black List is corrupted' but cannot get it to update to fix the problem.. Help!… read more
lifesaver
lifesaver
Bachelor\u0027s Degree
5,497 satisfied customers
We need to find new laptop PCs with XP os to run Labview software
We need to find new laptop PC's with XP os to run Labview software for instruments we sell. We cannot afford to upgrade our Labview license to use Windows 7. They must be new since they go out to cust… read more
Cris
Cris
62 satisfied customers
My Norton 360 is about to expire. I have purchased a renewal
My Norton 360 is about to expire. I have purchased a renewal and upgrade to 360 5. I have run the download manager several times. It reports it has competed the installation. However when I login to m… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x