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Hi. My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. May I ask what error messages you receive when you attempt to enter your account details? Also, I noticed that you had entered your question twice. I attempted to report one as a duplicate but was unsuccessful. Please contact customer service and ask them to th eduplicate question for you so you won't be charged twice.
I'd be happy to help you with this but i will need a little more information. if you would prefer a refund you may contact customer service at***@******.***. Please let me know if you wish to continue or not.