How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Unable to load photos from iPhoto into photoshop I get

Customer Question

unable to load photos from iPhoto into photoshop
I get message
Could not complete request because Photoshop Elements does not recognise this type of file
the files are jpeg
Submitted: 1 year ago.
Category: Software
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Expert:  Jason Jones replied 1 year ago.

Hello,
May I ask whether or not you still need help with this problem?
Thank you,
Jason