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I bought mcafee total protectiom n on jan 11 I still 't have…

Customer Question
I bought mcafee total protectiom n...
I bought mcafee total protectiom
n on jan 11 I still don't have the program downloaded I don't know how They have taken the money out of my bank please help
Submitted: 2 years ago.Category: Software
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Answered in 1 minute by:
1/26/2016
Software technician: Mr.Med, software engineer replied 2 years ago
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,298
Experience: if you have any questions about softwares please contact me
Verified

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Thank you

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Customer reply replied 2 years ago
I already paid for total protection it was on sakle till Monday
Customer reply replied 2 years ago
no all you want is money I am newly divorced with no job and I'm barely making it could I just get the program I already paid for
Customer reply replied 2 years ago
hello
Software technician: Mr.Med, software engineer replied 2 years ago

yes just a moment please sorry!

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Customer reply replied 2 years ago
are you still there I guess ill just call my bank to cancel payment and try another virus protection I guess your not here I cant believe this
Software technician: Mr.Med, software engineer replied 2 years ago

Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=5985f2a0-e8e7-4cc4-9d50-683898417ed0

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

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Software technician: Mr.Med, software engineer replied 2 years ago

Please redownload the program from the email you received from mcafee.

You can also contact mcafee directly at : www.mcafee.com/us/about/contact-us.aspx

(###) ###-####/p>

Thank you

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Software technician: Byron, Computer Support Specialist replied 2 years ago
Byron
Byron, Computer Support Specialist
Category: Software
Satisfied Customers: 3,404
Experience: 12 years in operations at a large law firm supporting both retail and specialty applications.
Verified

Hi Eileen. My name is***** you for your question and the opportunity to assist.

Let me know if you still need assistance with this and I can help you get it installed.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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