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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I bought mcafee total protectiom n on jan 11 I still 't have

Customer Question

I bought mcafee total protectiom
n on jan 11 I still don't have the program downloaded I don't know how They have taken the money out of my bank please help
Submitted: 1 year ago.
Category: Software
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Thank you

Customer: replied 1 year ago.
I already paid for total protection it was on sakle till Monday
Customer: replied 1 year ago.
no all you want is money I am newly divorced with no job and I'm barely making it could I just get the program I already paid for
Customer: replied 1 year ago.
hello
Expert:  Mr.Med replied 1 year ago.

yes just a moment please sorry!

Customer: replied 1 year ago.
are you still there I guess ill just call my bank to cancel payment and try another virus protection I guess your not here I cant believe this
Expert:  Mr.Med replied 1 year ago.

Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=5985f2a0-e8e7-4cc4-9d50-683898417ed0

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Expert:  Mr.Med replied 1 year ago.

Please redownload the program from the email you received from mcafee.

You can also contact mcafee directly at : www.mcafee.com/us/about/contact-us.aspx

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Thank you

Expert:  Byron replied 1 year ago.

Hi Eileen. My name is***** you for your question and the opportunity to assist.

Let me know if you still need assistance with this and I can help you get it installed.