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I am attempting to install webroot secure anywhere on a

Customer Question
second computer. the software was...
I am attempting to install webroot secure anywhere on a second computer. the software was installed on mu first computer and purchased at Best Buy. I also purchased the geek squad protection for my computers. it will not accept the WBR number that is on the sleeve.please help
Submitted: 2 years ago.Category: Software
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Answered in 5 minutes by:
1/23/2016
Software technician: caraleneK, Software Engineer replied 2 years ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
Experience: You one stop software Engineer
Verified

Hello. My name is***** will be providing an answer to your question today

Thank you very much for giving us an opportunity to help you. Can you please Uninstall the software reboot and download a fresh Copy or if your using the Best Buy version then install and be sure you have a copy of your keycode before doing so.Or if you like I can log on to your machine and help you. Waiting your feedback

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Customer reply replied 2 years ago
Was no help at all. I had installed the one from Best Buy and the Best Buy key ode did not work. Again, I feel that this was a canned answer that did no good at all.
Software technician: caraleneK, Software Engineer replied 2 years ago

Thanks for your feedback please note I still helping you to fix your problem.Do you have a Webroot Account you can check which computers are still listed as actively protected.Also please confirm you have install your software from this link.http://www.webroot.com/us/en/home/products/geeksquad-dl . If you like I can log on to your machine and help you. Waiting your feedback

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