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Installed the flash player update but still cant watch

Customer Question
Installed the flash player...

Installed the flash player update but still cant watch videos

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Tried to watch a video. I was prompted to update adobe flash player. I ran the process and tried opening video only to get the same message to update the flash player. So I did again but this time restarted my computer. again the same thing happened

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Software Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?

Sure. in the mean time I will see if I can remove the old adobe program and try again

Submitted: 2 years ago.Category: Software
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Answered in 13 minutes by:
1/20/2016
Software technician: Jess M., Computer Support Specialist replied 2 years ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 715
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows or a Mac?

What web browser are you using to watch the videos? Safari? Internet Explorer? Firefox?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 715
715 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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