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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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I am having trouble installing elements 14 from the new cd

Customer Question

i am having trouble installing elements 14 from the new cd
Submitted: 1 year ago.
Category: Software
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. What error or errors are you

receiving when trying to install the product?

And are you using a Windows or Mac computer?

Expert:  Byron replied 1 year ago.

Please accept the phone call offer and we can begin.

Customer: replied 1 year ago.
MAC. When I try to install the cd, I get a message saying "sign in required". When I click " sign in I get a message saying pls connect to Internet and retry. I do that ang get same message
Expert:  Byron replied 1 year ago.

I'm sorry but I'm not a Mac expert. I'll open your question up and one should respond.

You'll receive an email notification when one responds. Thank you.

Customer: replied 1 year ago.
Where is the serial number located on the Elements 14 box or cd sleeve how many numbers?
Expert:  Dustin replied 1 year ago.

Hello,my name is ***** ***** I will do my best to assist you.

I am very familiar with macs and adobe software. I can help you fix this issue.

Would you prefer for me to help you through written communication only? Or, would you rather speak over the phone and / or have me connect to your mac directly and solve the problem on screen?

Thank you for your response,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.
Dustin, I broke my arm and am having surgery tonight. I'll get back to you in a few days to finish this up. Thanks!
Expert:  Dustin replied 1 year ago.

Thank you for the reply and Im sorry to hear about your injury.

Make sure to ask the doctor to install the newest operating software on your arm when they are in there~!

Dustin S.

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