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I am having trouble installing elements 14 from the new cd…

Customer Question
i am having trouble installing...
i am having trouble installing elements 14 from the new cd
Submitted: 2 years ago.Category: Software
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Answered in 2 minutes by:
1/18/2016
Software technician: Byron, Computer Support Specialist replied 2 years ago
Byron
Byron, Computer Support Specialist
Category: Software
Satisfied Customers: 3,402
Experience: 12 years in operations at a large law firm supporting both retail and specialty applications.
Verified

Hi. My name is***** you for your question and the opportunity to assist. What error or errors are you

receiving when trying to install the product?

And are you using a Windows or Mac computer?

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Software technician: Byron, Computer Support Specialist replied 2 years ago

Please accept the phone call offer and we can begin.

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Customer reply replied 2 years ago
MAC. When I try to install the cd, I get a message saying "sign in required". When I click " sign in I get a message saying pls connect to Internet and retry. I do that ang get same message
Software technician: Byron, Computer Support Specialist replied 2 years ago

I'm sorry but I'm not a Mac expert. I'll open your question up and one should respond.

You'll receive an email notification when one responds. Thank you.

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Customer reply replied 2 years ago
Where is the serial number located on the Elements 14 box or cd sleeve how many numbers?
Software technician: Dustin, Computer Support Specialist replied 2 years ago
Dustin
Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 14,274
Experience: I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Hello,my name is ***** ***** I will do my best to assist you.

I am very familiar with macs and adobe software. I can help you fix this issue.

Would you prefer for me to help you through written communication only? Or, would you rather speak over the phone and / or have me connect to your mac directly and solve the problem on screen?

Thank you for your response,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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Customer reply replied 2 years ago
Dustin, I broke my arm and am having surgery tonight. I'll get back to you in a few days to finish this up. Thanks!
Software technician: Dustin, Computer Support Specialist replied 2 years ago

Thank you for the reply and Im sorry to hear about your injury.

Make sure to ask the doctor to install the newest operating software on your arm when they are in there~!

Dustin S.

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