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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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I bought autodesk inventer publisher 2012 a couple years ago

Customer Question

I bought autodesk inventer publisher 2012 a couple years ago and just now got a new laptop to run it. I installed it and when I try to log in it say's "unable to connect to the remote server". What can I do to connect?
Submitted: 1 year ago.
Category: Software
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 year ago.
I have a windows 7
Expert:  Dustin replied 1 year ago.

Thank you.

Do you know what firewall and antivirus you are using? And also, would you prefer to have me connect to your computer from here and get the program installed and running in person? Or to have me guide you through it via written suggestions only?

Dustin S.