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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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I was unable to download games in windows 10. Said I had an

Customer Question

I was unable to download games in windows 10. Said I had an administrator problem. not able to fix.
got help from Microsoft support but got cut off half way through. Now she has changed my email address , I have a new administrator, not able to access my old email, the configuration of my screen has changed.
Submitted: 1 year ago.
Category: Software
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Does the account you are logging in to the machine with now have administrative privileges?