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Hello Roy, and thank you for choosing JUSTANSWER.com
I would love to help you in this problem, and I think the best way to help solve this issue about downloading a program that you purchased (Adobe Software) is to have a REMOTE SESSION with you.
This means that I will connect to your computer, and help show you how to fix the issue. I can control the computer, and do it for you while you watch..
Are you up for this?