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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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What to do when the bitlocker key number on win10 pro

Customer Question

what to do when the bitlocker key number on win10 pro doesn't work.
can i send this piece of shit in for repairs.
Submitted: 1 year ago.
Category: Software
Expert:  Jason Carlamere replied 1 year ago.

Hello - My name is ***** ***** I will try to help you. Unfortunately there are not any options that you have if you do not have your key. Are you willing to factory reset your computer ? Follow this link on instructions from microsoft on how to reset your surface.

Expert:  Jason Carlamere replied 1 year ago.

Hello - I hope all is well. Were you able to factory reset your computer to resolve your issue ?

Customer: replied 1 year ago.
I HAD no restore point. so I just kept punching buttons until something happened.
I touched cloud in the advanced settings, and that worked, although I don't know why. I also set a restore point when I got this win 10 'pos' back up and running. thanks for the suggestion, but I tried to reset the computer, and either w/ or w/o my files being saved that didn't work. perhaps because this is "win 10 pro"? hate this OS, but.....
anyway, thanks for the life line, but i'm fine now.

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