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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 605
Experience:  Computer Software Support specialist for more that 10 years
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I upgraded to El Capitan and am now having trouble getting

Customer Question

Customer: I upgraded to El Capitan and am now having trouble getting postscript fonts to load in Quark I had previously tried to upgrade to Quark 10 and it crashed every time I opened it. I was also on the phone with Extensis (Suitcase Fusion 6) and we tried a bunch of things, but nothing worked. Any ideas?
JA: Thanks. Can you give me any more details about your issue?
Customer: The fonts are postscript fonts (ITC Officina Sans and Serif, Stuyvesant). They show up as being open. I also tried to open the fonts in Font Book, but they do not show up in the Quark dropdown menu.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: I am.
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Submitted: 1 year ago.
Category: Software
Expert:  Jason Carlamere replied 1 year ago.

Hello, my name is ***** ***** I will be helping you. Do you run QuarkXPress 2015 ? On 10/12/2015 Quark released an updated install for El Capitan users. The new install was only for Mac users and for those that run 2015..All other previous releases are not supported under El Capitan.. I have provide a link for you that explains in detail what I have summarized for you.

Customer: replied 1 year ago.
We have a small office and we have paid for three copies of Quark 10, but I am the guinea pig for upgrading to El Capitan. I am surprised that you are asking if we are running Quark 2015 when I clearly stated that we are not. The information and link you provided are not news to me.
Expert:  Jins M. N. replied 1 year ago.

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