How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Joe-S Your Own Question
Joe-S, Systems Specialist
Category: Software
Satisfied Customers: 129
Experience:  Systems Administrator at Fortune 50 Company
Type Your Software Question Here...
Joe-S is online now
A new question is answered every 9 seconds

Why is my game not able to buy more when my money is there

Customer Question

Why is my game not able to buy more when my money is there and my password ***** always worked before?
Submitted: 1 year ago.
Category: Software
Expert:  Joe-S replied 1 year ago.

Hi Kathy, My name is ***** ***** I'll be answering your question today.

What game are you experiencing trouble with?

Customer: replied 1 year ago.
Gummy drop
Customer: replied 1 year ago.
I noticed that the game pops up an old email for iTunes different from my Apple ID. I am not able to change it but it only just now stopped working.
Expert:  Joe-S replied 1 year ago.

ok. I was just going to ask if you have verified your account information.

Expert:  Joe-S replied 1 year ago.

if you are not able to update it. you can remove the app from your phone and then reload it from the app store. This will reset the account.

Expert:  Joe-S replied 1 year ago.

Keep in mind, some apps keep game progress based on your Facebook account or your apple ID. depending on how the game authenticates

Expert:  Joe-S replied 1 year ago.

Here is a how-to for updating your account information:

Once you associate it with your current account, you should be able to use in-app purchases again.


I hope this answers your question. Please be sure to rate my service if you are satisfied that I answered it to your satisfaction (3 stars or better). If you have additional questions on this matter, please reply back.