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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 605
Experience:  Computer Software Support specialist for more that 10 years
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I cannot access my Wells Fargo Account it is blocked. I am

Customer Question

I cannot access my Wells Fargo Account it is blocked. I am told to update my browser, but I don't know how.
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.

Hi Barbara, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jess M. replied 1 year ago.

Hi,

I am very sorry but I do not provide phone support. I only provide remote access support which is better than a phone call since I can actually remote in and fix the problem while you watch your screen.

Do you want this remote option instead?

Please let me know so that I can assist you further.

Best regards,

Jess

Customer: replied 1 year ago.
Remote option
Customer: replied 1 year ago.
Are you there?
Expert:  Jess M. replied 1 year ago.

Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.

Expert:  Jess M. replied 1 year ago.

I noticed that you posted a duplicate question. Please let us continue here.

Customer: replied 1 year ago.
I have a Mac I need you to give me answers on the computer. Is this where I can answer your ? I told you I have limited knowledge. I can't get to my email without losing you.
Expert:  Jess M. replied 1 year ago.

Thank you for writing back here. Yes, this is where we exchange our chat messages.

I already sent you the formal additional service offer. Please accept it so that I can remotely access your Mac and fix your issues.

Regards,

Jess

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