How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Joe-S Your Own Question
Joe-S, Systems Specialist
Category: Software
Satisfied Customers: 129
Experience:  Systems Administrator at Fortune 50 Company
Type Your Software Question Here...
Joe-S is online now
A new question is answered every 9 seconds

I have adobe professional 11. went online today to Fed Ex

Customer Question

I have adobe professional 11. went online today to Fed Ex website tried to download a form, when all of a sudden I get this grid like pattern showing up on the document. Ther grid like back pattern is now showing up on everything Ihave filed in adobe. Thankfully, the design does not show when doc is printed but I need to get rid if it.
Submitted: 1 year ago.
Category: Software
Expert:  Joe-S replied 1 year ago.

Hi, my name is ***** ***** I'll be helping you today.


I have a few things for you to try but I have a couple of questions for you first:

- When you say Adobe Professional I'm assuming you mean Adobe Acrobat Pro? Is that correct?

- What version Windows are you running?

- Did you recently install any programs or update any system drivers lately


Please reply back so I can give you the best solutions?

Customer: replied 1 year ago.
Acrobat Pro
windows 7
Not intentionally, no.
Customer: replied 1 year ago.
Looks almost like a tartan pattern.
Customer: replied 1 year ago.
Are you there at all?
Expert:  Joe-S replied 1 year ago.

Thank you for the information.

Often problems like this are the result of a video driver or other application has caused a problem with the display. The first easiest way of putting things back to normal would be to perform a system restore to a point in time that you know it was working. If you're not familiar with this process, I've included steps below. This may (or may not) resolve the issue, but its a first step.


To restore system files and settings using a specific restore point

  1. Open System Restore by clicking the Start button. In the search box, type System Restore, and then, in the list of results, click System Restore.‍ If you're prompted for an administrator password ***** confirmation, type the password ***** provide confirmation.

  2. Do one of the following:

    • If there is a recommended restore point, click Choose a different restore point, and then click Next.

    • If there isn't a recommended restore point, click Next.

  3. Click the restore point that you want, and then click Next.

    To view the programs and drivers that will be affected (which could include programs that will be deleted), click Scan for affected programs

If this fixes the issue then we are done, if not, please reply back and we can try a few other things.


Customer: replied 1 year ago.
Please give me a status. If I do not hear from you in five minutes, I will assume this is not being handled and cancel the order.
Expert:  Joe-S replied 1 year ago.

You should have received my last reply with instruction on how to perform a system restore.

Customer: replied 1 year ago.
Tried it. Nothing changed.
Customer: replied 1 year ago.
Please advise.
Expert:  Joe-S replied 1 year ago.

Next option is to perform a repair of Adobe Acrobat.

Click on the start button, select control panel, and then select Programs and Features.

Highlight Adobe Acrobat and select Change. You should be presented with an option to Repair the installation.

Customer: replied 1 year ago.
Tried it. Nothing.
Customer: replied 1 year ago.
I am not satisfied. I think we are going in circles. I am signing off. Please do not charge me.