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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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I downloaded Windows 10 two days ago. My daughter helped me.

Customer Question

I downloaded Windows 10 two days ago. My daughter helped me. At some point in
the process a message came that there had been a fatal error. Now every time I try
to open my banks to get statements, I get a note saying Certificate verification service is not available (eror Oxooooooooff) You are strongly advised against visiting this website to avoid problems with security and storing your confidential data.
What did I do wrong and how do I correct this effort.
Submitted: 1 year ago.
Category: Software
Expert:  Joe-S replied 1 year ago.

Hi, my name is ***** ***** I'll be helping you today.


In order for me to help effectively, could you please answer a few question:

What internet browser do you use to access these banking sites?

Do you have any third party security software installed (McAfee, Symantec, Kaspersky)

Did this problem begin immediately following the upgrade to Windows 10, or was it initially working and then started erroring?


Please reply back so I can investigate a solution. There could be more than one thing we need to do to get it repaired.