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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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I need to cancel the AVG anti viris facility, as, according

Customer Question

I need to cancel the AVG anti viris facility , as , according to telstra , it is blocking all outgoing and incoming e-mails .
Telstra say they can't change or suspend your system .
Just spent 2 hours on the phone with telstra ---really pissed off . So please just cancel your systems to my e-mail *****@******.***
Sorry , Michael Seymour
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.

Hi Michael, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a paid version of AVG? If AVG is still installed on your computer, you can configure it to stop affecting your emails so that your computer will still be protected and your email system is corrected.

Can I remotely access your computer so that I can check and fix the issues while you watch?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess