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Having a similar issue as previous poster with my Gateway

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DX4870 and not being able...
Having a similar issue as previous poster with my Gateway DX4870 and not being able to get any GPU recognized. I have tried updating the BIOS several times, even adding in the "Don't check ROM ID" option, but still nothing. When I power on computer I get the POST beeps and I'm sitting at the screen with the Press Del for BIOS. What should I do?
Submitted: 2 years ago.Category: Software
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12/25/2015
Software technician: Tim, Sr. Engineer replied 2 years ago
Tim
Tim, Sr. Engineer
Category: Software
Satisfied Customers: 891
Experience: Sr. Systems and Network Engineer
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Hey Jesse, I'm Tim and will do my best to assist you. Sorry you are having issues with your GPU, i know first hand how much that sucks, it really cuts into gaming.

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Customer reply replied 2 years ago
Ok, thanks. What can we do to resolve this?
Software technician: Tim, Sr. Engineer replied 2 years ago

Dells and Gateways have had a reputation of not allowing some video cards to be added, specifically gaming GPUs, as you probably guessed this is locked down in the BIOS. I do not know of a way around it, and i doubt anyone else does. Also that Dell has a 300W Power supply unless you changed it which is the bare minimum for the GTX 750 ti FTW, but granted it should work. I hate to say it, but Gateway is probably not the way for you to game, if you can perhaps look into building a PC or one form somewhere like ibuypower that sourcess standard parts for their build. I Can't tell you the Logic in Gateways plan here.....They and a few other manufactures are also soldering internal cmos batteries onto laptops so people can not swap the battery out and need to pay for a new unit.

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Software technician: Tim, Sr. Engineer replied 2 years ago

It's a bummer, i know.

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Software technician: Tim, Sr. Engineer replied 2 years ago

If it were me, and i was on a budget, i'd take parts from the Gateway and build my own system.

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Customer reply replied 2 years ago
I have a 700 watt Corsair PSU
Software technician: Tim, Sr. Engineer replied 2 years ago

Your basically trapped by their motherboard.

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Software technician: Tim, Sr. Engineer replied 2 years ago

then your PS is fine, i was sure that was not it as it would still boot even with a lesser PS, like i said its the motehrboard, or bios - same thing.

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Software technician: Tim, Sr. Engineer replied 2 years ago

The Case and the Motherboard need to go, the case has to go because a new Motherboard will not fit in it. Gateway,Dell etc all use propitiatory cases and motherboards, which is generally the cause of peoples upgrade problems

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Customer reply replied 2 years ago
if want to get another motherboard, say a NVIDIA what other component would I need also?
Software technician: Tim, Sr. Engineer replied 2 years ago

So if you want to use as much as you cam off of your current build, you should only need to buy a case and a motherboard -

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Software technician: Tim, Sr. Engineer replied 2 years ago

Possibly memory.

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Customer reply replied 2 years ago
That's it? What about memory with the MOBO?
Software technician: Tim, Sr. Engineer replied 2 years ago

Like i said, your memory may well work - But yeah, you might need to buy 2 Dimms of Memory which is really cheap

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Software technician: Tim, Sr. Engineer replied 2 years ago

If i was doing it, i'd order the memory as well so i had it and try using the memory from the gateway, if it works send back the new memory, or just use it.

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Software technician: Tim, Sr. Engineer replied 2 years ago

CPU, Harddrives, Power Supply are all fine for another system.

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Software technician: Tim, Sr. Engineer replied 2 years ago

Oh, you also need a retail version of windows

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Customer reply replied 2 years ago
there is ZERO workaround for this? That's seems hard to beleive.Gaming is not extremely important, a friend got me into SWTOR and I just wanted to turn the settings up, and also on KOTOR.
Software technician: Tim, Sr. Engineer replied 2 years ago

I have no reason to lie to you man.

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Customer reply replied 2 years ago
why is there even a PCI E x16 slot? There has to be something that will work
Software technician: Tim, Sr. Engineer replied 2 years ago

I'm sure some low end video cards work, specifically ones they sell.

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Customer reply replied 2 years ago
I didn't say you lied, but we're not even trying. I've seen other say the problems were resolved, even on this site. It was some kind of upgrade or something
Software technician: Tim, Sr. Engineer replied 2 years ago

I see no references to success. The problem you are reporting is pretty wide spread. The only way around would be some type of custom bios hack.

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Software technician: Tim, Sr. Engineer replied 2 years ago

Googleing dx4870 and upgrade video card which i'm sure you did, there is no Joy.

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Software technician: Tim, Sr. Engineer replied 2 years ago

With that said, i'm sure there are some cards that will work, but i doubt any of them are decent gaming cards.

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Customer reply replied 2 years ago
That really blows cause the last card was a non refundable refurbished card......
Customer reply replied 2 years ago
Well, do you have any recommendations for a build? MOBO brand, case size, memory?
Customer reply replied 2 years ago
your saying I have to purchase Windows again?
Software technician: Tim, Sr. Engineer replied 2 years ago

Yeah, i can help you there. The Good news is this, Once you move to a standard PC, everything is one size fits all pretty much.

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Software technician: Tim, Sr. Engineer replied 2 years ago

Yup, the windows recovery disk that came with your gateway is locked to it, it wont boot and install on another PC build.

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Customer reply replied 2 years ago
Gateway isn't a "standard PC"?
Software technician: Tim, Sr. Engineer replied 2 years ago

motherboard controls all, its most likely locked to that exact motherboard, but you an try it.

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Software technician: Tim, Sr. Engineer replied 2 years ago

Some might call it standard, to me and most gamers/tech people standard would use a standard ATX case and a motehrboard that would fit it. Does that make sense?

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Software technician: Tim, Sr. Engineer replied 2 years ago

https://en.wikipedia.org/wiki/ATX

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Customer reply replied 2 years ago
it does, thanks for explaining. I'm a console gamer and the PC stuff is new, so I appreciate that.
Software technician: Tim, Sr. Engineer replied 2 years ago

No problem, trust me i know its confusing. I had this same problem in 1997 when i first started computing, and had a old compaq and my new Voodo 1 card would not work.

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Software technician: Tim, Sr. Engineer replied 2 years ago

That's how i became an engineer, as sad as that is.

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Customer reply replied 2 years ago
Ok, so I have an AT, and I need to get an ATX.
Software technician: Tim, Sr. Engineer replied 2 years ago

I'm looking at parts, can you give me a rough budget? And tell me how much wiggle room you want for upgrades?

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Software technician: Tim, Sr. Engineer replied 2 years ago

ATX is the standard for Cases and Motherboards. So any ATX case will fit any ATX motherboard, even if the technology is obsolete.

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Software technician: Tim, Sr. Engineer replied 2 years ago

Let me put it to you this was, i have the same crappy ATX case now that i had 9 years ago.

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Customer reply replied 2 years ago
Keep it low but not junk, I have a Best Buy CC with a $750 limit, and I've got maybe $400 that I would want to put into it.
Software technician: Tim, Sr. Engineer replied 2 years ago

OK, so are you only buying from best buy?

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Software technician: Tim, Sr. Engineer replied 2 years ago

i'm looking on Amazon, which is probably the best bet.

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Software technician: Tim, Sr. Engineer replied 2 years ago

I'm going to start putting stuff while I look at other stuff, feel free to ask about any of it ok?

Mother board.

http://www.amazon.com/MSI-Computer-MicroATX-Motherboard-H81M-E33/dp/B00F42W70A/ref=sr_1_1?ie=UTF8&qid=1451004306&sr=8-1&keywords=i5+motherboard

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Customer reply replied 2 years ago
Cool Master looks like a good case
Software technician: Tim, Sr. Engineer replied 2 years ago

http://www.amazon.com/VIVO-Computer-Gaming-Desktop-CASE-V01/dp/B011AJRSK4/ref=sr_1_5?s=pc&ie=UTF8&qid=1451004681&sr=1-5&keywords=ATX+case

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Software technician: Tim, Sr. Engineer replied 2 years ago

CoolerMaster makes fine cases, since you have your own Powersupply, the case doesn't really matter.

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Customer reply replied 2 years ago
Ok. Everything looks good so far.
Software technician: Tim, Sr. Engineer replied 2 years ago

Memory to grab in case stock memory does not work (its cheap enough and faster than stock memory, you may just want to use it)

http://www.amazon.com/Kingston-HyperX-FURY-2x4GB-1600MHz/dp/B00J8E93G6/ref=sr_1_2?s=pc&ie=UTF8&qid=1451004752&sr=1-2&keywords=hyperx&refinements=p_89%3AKingston%7CKingston+Technology%2Cp_n_condition-type%3A2224371011

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Software technician: Tim, Sr. Engineer replied 2 years ago

http://www.amazon.com/Microsoft-Windows-Home-System-Builder/dp/B00ZSI7Y3U

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Customer reply replied 2 years ago
I have to step away for a minute. I'll be back. One question, does that MOBO have the SLI slots for multiple GPUs?
Software technician: Tim, Sr. Engineer replied 2 years ago

That's all you need Man. You have a dvd rom right?

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Software technician: Tim, Sr. Engineer replied 2 years ago

No SLI. But even if it did, i never recommend it.

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Customer reply replied 2 years ago
Ok, I trust you. I kinda wish I had kept the GTX 960 FTW.....grrrrr
Customer reply replied 2 years ago
I'm sure the 750 ti FTW will work but still.
Software technician: Tim, Sr. Engineer replied 2 years ago

Yeah it will, SLI is almost always never worth it. Video cards are not that expensive to warrant two cards, and even with you are at the mercy of the game to support SLI

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Software technician: Tim, Sr. Engineer replied 2 years ago

And SLI and Crossfire never = 100% improvement, it's 80% Best case scenario, and a lot of the time 0%.

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Software technician: Tim, Sr. Engineer replied 2 years ago

your playing the battlefield starwars right?

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Customer reply replied 2 years ago
No, Stat Wars The Old Republic, it's a MMORPG. And KOTOR is Knight of The Old Republic, it's an older game too. I should be fine. But I may get back into Diablo 3, that took alot if I remeber correctly
Customer reply replied 2 years ago
I know I can over clock the 750, and with it being a FTW edition it should be able to handle even more overclocking
Software technician: Tim, Sr. Engineer replied 2 years ago

diablo 3 is pretty old now, you should be fine.

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Software technician: Tim, Sr. Engineer replied 2 years ago

Yeah, it can overclock.

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Software technician: Tim, Sr. Engineer replied 2 years ago

Have i answered everything to you satisfaction Jessie?

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Software technician: Tim, Sr. Engineer replied 2 years ago

You should see a big improvement with that new build. You may want to take some time and pick out the case you want, because that case can remain with you for years.

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Customer reply replied 2 years ago
Yeah, I know.I played it before, and I play SWTOR but settings have to be all the way down. And for some reason KOTOR has lines all through it, like sticking into my character and the environment.... weird
Software technician: Tim, Sr. Engineer replied 2 years ago

Hard to say with that stock GPU - all bets are off with stock graphics.

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Software technician: Tim, Sr. Engineer replied 2 years ago

Anything else i can help with? Are you good to go?

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Software technician: Tim, Sr. Engineer replied 2 years ago

Jessie, i need to step away for a few Minutes. Are you happy with this build?

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Software technician: Tim, Sr. Engineer replied 2 years ago

I'll check back. Please do leave me a rating as i did the best i could to help you.

- Tim

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Customer reply replied 2 years ago
I'm not satisfied with the answer but it is what it is. I didn't want to spend more money. And I'll take a look at the build as a whole a little later.
Software technician: Tim, Sr. Engineer replied 2 years ago

Sorry to hear that, you did in fact get an answer, of course i can't give everyone the answer they want.

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Customer reply replied 2 years ago
Ok. Talk to you later then
Customer reply replied 2 years ago
Unfortunately
Software technician: Tim, Sr. Engineer replied 2 years ago

Good luck.

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Software technician: Tim, Sr. Engineer replied 2 years ago

You do realize that getting an answer does not always = fixed. I'll just put you in for a refund.

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Customer reply replied 2 years ago
Thanks, ***** ***** you sent me was pretty reasonable priced, so it won't be much damage to my wallet.
Software technician: Tim, Sr. Engineer replied 2 years ago

Yup, no problem. Next time you come here, realize the person helping you does not get paid when you do this.

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Software technician: Tim, Sr. Engineer replied 2 years ago

take care.

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Customer reply replied 2 years ago
I do. And thanks for that.
Software technician: Tim, Sr. Engineer replied 2 years ago

So you know your abusing the system?

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Customer reply replied 2 years ago
Not true. You've earned my trust and if I need help putting everything together and getting the software setup I will definetly use this and with a succefull work of the project I have no problem paying.But I install CCTV cameras and Access Control and I wouldn't get paid if I came out and told a customer sorry, we can't fix your problem, but here are some solutions. I wouldn't feel right doing that and my boss wouldn't approve of that either. . Fact that happens sometimes, it's part of our business. But building a trust will create people returning and being ready to spend money cause they have someone reliable.
Customer reply replied 2 years ago
Hope that makes sense. Even though your wanting dollars. Lol
Software technician: Tim, Sr. Engineer replied 2 years ago

It's fine, good luck.

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Software technician: Chris Baxter, Programmer replied 2 years ago
Chris Baxter
Chris Baxter, Programmer
Category: Software
Satisfied Customers: 250
Experience: Java, iOS, VB.net, SQL, C+, C++, Obj C
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First, you would need a new power supply for the Gateway, as the 300W power supply that is stock for that would not be ideal. Press delete for BIOS if you would like to continue ignoring the power output issues, then find the setting for "secure boot" and turn it off. Turn your "Launch CSM" from "Never" to "Always", restart. This should work to get the GTX 750 ti up and running. (Enabled the BIOS compatibility mode)

While I agree that Gateway is not the best for gaming, I am rolling a Mac OS 10.9.6 iMac All-in-one, also not the best for gaming, but she gets the job done with the right tweaks! :)

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Customer reply replied 2 years ago
I have a 700 watt Corsair PSU. And I already went over the BIOS thing 100 times prior to finally contacting yall. The last tech told me that I could not do anything. That Gateway is too locked down in their BIOS. I don't have any of those options.
Customer reply replied 2 years ago
There is NO CSM launch, or Secure Boot.
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Chris Baxter
Chris Baxter
Chris Baxter, Programmer
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Satisfied Customers: 250
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Experience: Java, iOS, VB.net, SQL, C+, C++, Obj C

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