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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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How do I edit a collage after it has been saved? The collage

Customer Question

How do I edit a collage after it has been saved?
The collage appears as a draft.
The draft cannot be saved without DRAFT appearing.
The old saved original version has photos that do not appear
I can only see the original version with all the original photos
after I do the edit that I mentioned in the above sentences.
What can I do to solve this problem
Submitted: 1 year ago.
Category: Software
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, when you are trying to edit the collage, what program are you using specifically to make and edit the collages?

Thank you for your response,

Dustin S.

Customer: replied 1 year ago.
mac computer osx 10.11.2 el capitan
Expert:  Dustin replied 1 year ago.

Thank you.

and what program are you using specifically when you are creating and attempting to edit the collages?

Customer: replied 1 year ago.
I use a mac book pro
OS 10.11.2
Picasa software for the collage
Customer: replied 1 year ago.
When will I hear from you with a solution?
Expert:  Dustin replied 1 year ago.

Lets start with this repair.

Open your finder ( magnifying glass ) type in disk utility, and launch the disk utility application.

On the left side of the disk utility window, click your mac hd, then at the lower right hand side, click repair permissions .

While that repair is running.. Let me know what happens if you control click on a collage inside picasa.. Will it let you edit it then? Or show you the edit option at least?

Also, was picasa allowing you to view and edit collages previously on this same mac?

Customer: replied 1 year ago.
Dustin,I don't want to do a "repair" unless I understand what that is for. Please explain the purpose and if I agree I will move forward. If not, I will not agree to this fix? and will ask for my deposit back.
Customer: replied 1 year ago.
I never used Picasa on this computer.And I did not see repair permissions as an option from Disk Utilities.It's getting too late in the day to continue I will find another way to find a solution.Please make sure I get my AMEX account credited. Thanks for trying.

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