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I am sorry for my confusion. Is the key on the computer's label? More often than not, that is where it is located.
You can contact the store from which you purchased it, they will be able to help.
Yes, it should be on the computer's OEM label.
Is windows still running on that computer?
Oh, so you were never able to enter the code on that computer?
You will need to contact the store you purchased it from. They will be able to look that up for you.