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Hello Wes, and thank you for coming to JUSTANSWER.com
Now, im about 100% sure you did NOT purchase WEBROOT from us. This is JUSTANSWER.com and don't sell WEBROOT, so you could NOT have purchased it from us.
In any case, I can still help you figure out what is going on......but I need to know what you are doing when you click on UPDATE.
Can you take some screen shots of your progress, or a remote session might be best.
I would have to do a REMTE SESSION to be able to fix this issue, as it take so many back and forth messages, that it cant be done unless I can SEE your screen, and control the machine with you watching and keying in the proper credentials when necessary.
Are you interested in doing the REMOTE SESSION?
If so, accept my additional service offer, and we will continue to setup the REMOTE SESSION link.