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Quiksilver07070, Computer Support Specialist
Category: Software
Satisfied Customers: 793
Experience:  Install, Update, troubleshoot and remove all types of software
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I have renewed my Webroot Secure anywhere and find that

Customer Question

I have renewed my Webroot Secure anywhere and find that everytime I try to update it sends me to a pay again mode. What am I doing wrong?
Submitted: 1 year ago.
Category: Software
Expert:  Quiksilver07070 replied 1 year ago.

Hello Wes, and thank you for coming to


Now, im about 100% sure you did NOT purchase WEBROOT from us. This is and don't sell WEBROOT, so you could NOT have purchased it from us.


In any case, I can still help you figure out what is going on......but I need to know what you are doing when you click on UPDATE.


Can you take some screen shots of your progress, or a remote session might be best.

Customer: replied 1 year ago.
when I go to the "update or Nenew" page at i click on update and it returns me to the shopping cart to pay to renew. I have already paid and I've already used this page to do so. After I downloaded the info if wold no take my Keycode and renew webroot.
Expert:  Quiksilver07070 replied 1 year ago.

I would have to do a REMTE SESSION to be able to fix this issue, as it take so many back and forth messages, that it cant be done unless I can SEE your screen, and control the machine with you watching and keying in the proper credentials when necessary.


Are you interested in doing the REMOTE SESSION?

If so, accept my additional service offer, and we will continue to setup the REMOTE SESSION link.