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Hello, my name is ***** ***** I will be assisting you today. I'm sorry to hear you are having these problems: It's very frustrating when Windows programs don't work like they are supposed to. I have one thought right now to start out: Often, Windows update can give all sorts of weird errors when the computer date and time are not set correctly. Please check and verify that your PC has the correct date and time set up. If not, change those, and try windows update again. You may also consider rebooting after changing the date and time before running windows update. Try this and let me know if this fixes/ or does not fix the problem and we will continue!
I don't think so, but I would make sure it is set to Easter/Central/Mountain or Pacific Standard Time (which ever one you reside in). Daylight Standard Time just might make a difference.
Here is something else to try as well. I noticed the error stated the update service was not running. To check and fix do the following:
This will most likely solve the problem. If it doesn't, go back in to services and verify that Windows Update service is still running.
Reboot the computer and try again.
Hope this helps. Please don't forget to rate my service if it does. Otherwise, let me know what happened and we will keep troubleshooting.
OK, I'm not sure what your answers are. If I were to guess, I would saythe windows update service was already set to automatic and it is running. I'll respond to the? ??????, but please help me understand what portion of my reply caused the confusion. Sorry about that.
This is Gary from JustAnswer. I was just checking to see if I can assist you further. Please let me know.
Ok, I will research this more. In the mean time, could you please tell me what operating system you are having this error on?
Thanks for responding. I am going to send a link to you which describes a procedure to fix the problem you are describing. If you feel comfortable doing it, go for it! If not, we could arrange to have me remote in and do it for you. There is an additional fee for that, however. Let me know what you would prefer and how it goes if you do it yourself. Here is the link:
This is Gary from JustAnswer. I haven't heard back from you. Are you still in need of assistance or did the instructions I provided do the trick?