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Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 2549
Experience:  12+ years experience. Expert in installing and problem fixing of softwares.
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Adobe lightroom on import will not convert some raw files to

Customer Question

adobe lightroom on import will not convert some raw files to dng. First files in a group are dngs, then it starts bringing them in as CRW (Canon Raw) with xmp files. How do I get it to import the entire collection as DNG? Is this a bug?
Submitted: 1 year ago.
Category: Software
Expert:  Chris Baxter replied 1 year ago.


This is a bug! To import to DNG from a batch or file full of images, you have to make sure none of them are DNG when you start, and make sure they are not converted raw images. The recommended best method here is do the import as original raw jpeg (if that is the file format) and then do the post-import conversion to DNG see the following link for more information, and pay special attention to the section: "Converting to DNG after import"

**You may need to copy this link to your browser address bar***

Customer: replied 1 year ago.
I am importing ONLY Canon raw files. Straight out of camera. Not JPGs. Lightroom begins the import by converting the raw files to DNGs but then about halfway through it just imports the files into LR but does not convert them to DNGs. That is my issue. Can you help with this or should I request a refund?
Expert:  Chris Baxter replied 1 year ago.

I do not attempt to answer what I cannot; however, I am no miracle worker, though some days it may seem so. Probably a stupid question, but have you tried copying the files to the computer BEFORE importing? A number of things could be mucking up the import, eliminate the variables. If you wish, I can submit a refund request at your request, otherwise, I am opting out to allow others a chance to see this question.

Expert:  Jins M. N. replied 1 year ago.

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