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Hi Tom, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Are you using a Windows computer or a Mac? Also, in your Photoshop, is the PRINT command still available or clickable but nothing happens when you click on it?
Or is it grayed out so you cannot click on it to open the Print dialog?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information and I am very sorry about the persisting issues. Are you getting any error message before CS6 crashes? Or is it just showing the "Not Responding" notice and crashes?
Thank you for that information. Please give me a moment to check it and I will get back to you.
By the way, did you install Windows updates recently? Or printer driver updates recently?
I am very sorry about the persisting issues. The error code that you are getting is related to CS6's fault when the printer has changed. Is this happening TO ALL of your existing files? Or to a particular file only?
Also, did you change your printer recently? Or move it to another USB port?
Have you tried to fetch some updates for CS6 and install them if updates are available?
Also, please close CS6, then try to set the network printer as a DEFAULT printer. Then open CD6 and try to print to that default printer.
Thank you for writing back with that confirmation.
Have you tried to perform a System Restore? Since you mentioned that this was still working yesterday, I suggest that you perform a System Restore so that the system will roll back settings when CS6 was still working.
Please give it a try and here are the steps:
How to Run System Restore in Windows
Navigate to the Start => All Programs => Accessories => System Tools program group.Click on the System Restore program icon.Click Next => on the Restore system files and settings window.Choose the restore point that you want to use. You should use a restore point with a prior date when you still don't have the problem you are facing now. Use a point dated like 1 week ago or two weeks ago.
Important: You need to check the Show more restore points checkbox to see more than the most recent restore points available in your system.
System Restore will only restore your system files and settings that was previously saved as a Restore Point. It will not affect your personal files.
Did you receive an error message recently before the crashing occurs, error similar to this below?
"The saved printer information is not compatible with this version of Photoshop or the saved printers is no longer available"
Ok, I can request that for you. Or if you want, I can assist you further any time for this. Please confirm if you want to discontinue the question or not. But I still have to compile procedures that you can try in this case should you wish to continue.
Thank you for using our service and I am sorry if I was not able to help. I will now send a refund request for you and this question will be closed.
If you need assistance in the future, you can use us any time.