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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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I have Acrobat II, which I purchased several years ago.

Customer Question

I have Acrobat II, which I purchased several years ago. Recently I received a pop-up to update my Acrobat Reader. When I did, I was updated to Acrobat Reader DC. Now when I open a PDF file, I get a menu bar. When I click on the Printer icon, my printer dialogue opens. I select All Pages and OK. I then get a dialogue box that says the document can't be printed. Then another message that says no pages were selected. The only way I can print the document is to open Acrobat, then open the document through Acrobat, and then print. What is happening? It appears Acrobat Reader DC is now the default program to open pdf files, but will not let me print anything.
Submitted: 1 year ago.
Category: Software
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

When did you update Acrobat?

May I start a remote session so we can work on the problem together from your computer?

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