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I think i may be able to help you, but i think a phone call is NOT the right way to do this.
Instead......I think a REMOTE SESSION would be best! Due to the complexity of the issue you are describing, it would take a lengthy series of back and forth to troubleshoot your issue. It is an additional charge, but it is VERY worth it. Because it usually resolves the issue very quickly, and offers an opportunity to see how an expert interacts with a PC, lending to a small learning experience.I will connect to your computer, and fix the issue while you watch, if you accept my proposal for remote tech support.