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Richard, Software Specialist
Category: Software
Satisfied Customers: 38521
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Adobe reader on MacBook F Callo III is asking to open pdf

Customer Question

adobe reader on MacBook for Joseph F Callo III***@******.*** is asking for password ***** open pdf file to repair...password ***** after years of not using account. What can I do to rectify this problem?
Thank you very much for your attention to this matter.
Joseph Callo
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome

Do you mean the PDF file itself is protected by a password?

Or you do not remember your Mac Password ***** open the application itself?

Or is this for your Yahoo account?

Please let me know.

Customer: replied 1 year ago.
adobe account software that was installed on my mac when purchased and I cannot get it to function to repair a damaged file, and furthermore, I attempted to upgrade the software a few weeks ago so that it was not just read only, and now I have software that is essentially useless and you have charged my card and I still don't have the answer to the original question...maybe I don't need the software as it currently exists and will think about my options in the future, even though I probably need it for flash player, read pdf and the basics...not happy! How about basic support without all the offers? That would be a good start...
Expert:  Richard replied 1 year ago.

ok, sorry its still not clear what your referring to for a password ***** your last statement involved a few passwords...

Do you mean the PDF file itself is protected by a password?

Or you do not remember your Mac Password ***** open the application itself?

Or are you saying your Adobe password?

If your not sure, please tell me exactly what you do that requests the password.

Customer: replied 1 year ago.
to repair a damaged pdf file that is a copy of a certificate that was sent by OSHA this morning, prompt is asking for Adobe account file password...
Expert:  Richard replied 1 year ago.

Thank you

You will need to reset your password ***** your Adobe account as this is what it is requesting.

Use my link below


Reset your password, then use this new password ***** prompted

Let me know the results please Joseph