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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 624
Experience:  Computer Software Support specialist for more that 10 years
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Hacked to the bone phone and laptop and partners phone all

Customer Question

Hacked to the bone phone and laptop and partners phone all incoming outgoing info goes through hackers basically they run my things to the point I gave up my carrier and went to another same thing they always seem to leave an icon on what I'm using so they can get back in,this I can not delete thanks mark
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Please tell me the following information:

  1. Are you using Windows XP, Vista, 7, 8 or 10?
  2. Can I remotely access your computer so that I can directly fix your issues while you watch? I can cleanup your system and secure your computer and files.

Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,