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Pete, Computer Expert
Category: Software
Satisfied Customers: 17698
Experience:  CISCO certified computer and networking expert
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While using Cricut Craft Room .... if I drag item to my

Customer Question

While using Cricut Craft Room .... if I drag item to my board, I lose everything I've worked on. The system crashes and I don't know how to stop it. I've looked and I haven't had this problem before I went to windows 10. Do I have to reload? Also I can't get into Microsoft acct because I lost my connection, due to wrong password ***** many times.
Submitted: 1 year ago.
Category: Software
Expert:  Pete replied 1 year ago.

Hi there,

First, lets look at the Cricut Craft Room problem:

if the software is crashing every time you drag an item to the board, then there may be a conflict between the software and the operating system. You should try reinstalling Cricut again on the new Windows 10 operating system.

Let me know if that resolves the problem?