Hi there and welcome
To do this, please do the following
1. Click the link https://help.ea.com/en/contact-us/ask and sign in with your Pogo name and password.
2. Where it says: ’What Can We Help you With’, type in "Pogo"
3. Click Find Solutions
4. Select "Account Management" from the drop-down list
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
The Window Will Open...
Scroll down a little further, you'll see the Email button. A form will be displayed for you to use to send to support.
Send in to support your username and the request to have the account cancelled and it will then be processed for you.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
else let me know the results please.