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Quiksilver07070, Computer Support Specialist
Category: Software
Satisfied Customers: 793
Experience:  Install, Update, troubleshoot and remove all types of software
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I have a gateway all in one windows 7 and blue screen comes

Customer Question

I have a gateway all in one windows 7 and blue screen comes up than screen starts to flash black
Submitted: 1 year ago.
Category: Software
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing

First of all, I am very sorry this has happened to your computer.

This is an indication of a hardware failure. Potentially the motherboard. But more specifically the Video processing components.

I suggest, you run a series of hardware diagnostics, on a very low level. Meaning that you run the tests BEFORE windows boots.

The ULTIMATE BOOT CD, is a free utility that has a myriad of these types of tests, but many others of the freeware kind are available.

This is where you should start, and ultimatley find, and then fix the issue.

Customer: replied 1 year ago.
Where do I get the cd
Expert:  Quiksilver07070 replied 1 year ago.

Ultimate Boot CD?

find it here:

Customer: replied 1 year ago.
Is this something that can be downloaded onto a disk because my computer won't boot
Expert:  Quiksilver07070 replied 1 year ago.

Precisely, you can download it for FREE, and then burn it to disc yourself. Or you can PURCHASE one, and have it shipped to you. Just follow the link for ALL the details.

Customer: replied 1 year ago.
Before I go thru this hassle if it turns out to be a hardware or video card issue are these expensive repairs ?
Expert:  Quiksilver07070 replied 1 year ago.

If you had a regular desktop, I would say NO, its not too bad. But because you are using an All-in-One, you cant just run down to best buy, for a new motherboard. Because all-in-ones are VERY proprietary. So, an all-in-one is going to be MORE than a normal desktop.

Expert:  Quiksilver07070 replied 1 year ago.

Most likely, you will have to order the part from Gateway.

But hopefully, and you should check, it is still under extended warranty??? If so....repairs are free.