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Hi there and welcome
Can you provide a little more information please on your issue? As we have millions of posts here and I cannot see what you are referring to sorry.
Please be as descriptive as possible.
The problem you are having please.
I only see a message about you having the same problem but do not see what the problem is sorry.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
yes, but it is optional for me then to connect to your computer and solve this directly, else I need to know what the actual problem you have is please so I can work with you to fix it.
ok, then an illegal copy of windows has been installed and Microsoft has now detected this, its why the message is now coming up.
What is the make and model of the computer?
Thats ok, Make is brand, like dell
is this a self made computer? So not Dell or HP ect?
The thing here is I am trying to ascertain if the computer is complain about windows or a microsoft installed product, as I understand the message your telling me is a translation, so it makes it a little harder for me as this is not the message it would give in English
Click Start, right click computer and select properties.
In the new window go to the bottom and tell me what it says about windows. If it is activated or not please.
ok, can you do the last instructions I gave and give me the results please.
ok, so the issue is its detected windows as illegal. Please od the change and put the product key in from your disk.
Let me know the results please.
That is ok, let me know the results please.
your welcome and till later.
Ok, then it has not been installed with this disk but an illegal copy of windows, your only legal option is a reinstallation of windows using the disk and product key you have as this is an illegal installation you currently have.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Leslie, it is not accepting your product number so its either illegal or installed from another disk which you do not have, therefore if your not able to get the product number that's required you have to install it legally from the disk you have.
I have told you what you need to do, anything else is pushing for an illegal solution by hacking the registry using windows product key hacks, which is not legal.
You are free to rate as you wish, but as you said "It doesn't accept the original key and keeps insisting that the software is not original. I tried several times." which clearly demonstrates I am correct here. I feel your trying to use the ratings system as a method to bully me into proving an illegal solution which is against site policy here and will not happen.
If you need anything else separate to this then let me know.