How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 604
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I cannot download latest Adobe Flash Player since I do not

Customer Question

I cannot download latest Adobe Flash Player since I do not know password. Unsuccessful in trying to retrieve; no email received when requested. Do not know how to proceed.
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows XP, Vista, 7, 8, 10 or Mac?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 1 year ago.
Clearly Mac since my email address is***@******.***
Expert:  Jess M. replied 1 year ago.

Hi Alison,

Thank you for writing back with that information. When you install the latest version of Adobe Flash Player, the password ***** prompted there is the password ***** your Mac account, or the password ***** use to sign in to your Mac user account - not your Mac email address. Have you tried entering your Mac password *****?

Customer: replied 1 year ago.
Expert:  Jess M. replied 1 year ago.

Can I remotely access your Mac so that I can directly check and fix the issue while you watch?

Related Software Questions