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I'm sorry about the issue, This error can be caused by another security product or due to a failed install when the product is being upgraded to a newer version.
Please try to reinstall norton :
1- Download the norton removal tool from :http://tinyurl.com/y7qe88
2-Double-click the Norton Removal Tool icon.
3-Follow the on-screen instructions.
4-restart your computer
5-After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
To find your key code please follow the steps below :
Sign in to Norton to locate your product key : https://login.norton.com
Under Services, select your Norton product.
Copy the product key.
For more information : https://support.norton.com/sp/en/us/home/current/contact
Hope this help
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