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Mr.Med, software engineer
Category: Software
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Experience:  if you have any questions about softwares please contact me
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I keep getting Error 8504 and 't know what to do... my

Customer Question

I keep getting Error 8504 and don't know what to do...
my Norton wil not load and i do not have my Keycode, can you help me reinstall Norton please
Submitted: 1 year ago.
Category: Software
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, This error can be caused by another security product or due to a failed install when the product is being upgraded to a newer version.

Please try to reinstall norton :

1- Download the norton removal tool from :

2-Double-click the Norton Removal Tool icon.

3-Follow the on-screen instructions.

4-restart your computer

5-After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

To find your key code please follow the steps below :

  1. Sign in to Norton to locate your product key :

  2. Under Services, select your Norton product.

  3. Copy the product key.

For more information :

Hope this help

Thank you

Expert:  Mr.Med replied 1 year ago.

If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated.
if you still need help, please reply back to me and i will gladly continue to help you

Note: Only Rate answer after you are 100% Satisfied. If my answer did not work or if you are not satisfied for any reason Please do not rate my answer as poor or bad service but please reply back to me or let me open your question to another expert.

best regards,

Expert:  Mr.Med replied 1 year ago.

Has everything worked out, Do you still need help please?

thank you