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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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I purchased a McAfee 3 year Live Safe contract when I

Customer Question

I purchased a McAfee 3 year Live Safe contract when I purchased a new Dell computer in September of 2014. My real time screening is off and each time I turn it on, it immediately turns off again.
I called your Tech Support group and they said it could be fixed but it was not covered under my McAfee security agreement.
I like your products and have used them for over 15 years without a problem. Since I paid quite a bit for your products, I am at a loss why I have to pay again for something I believe is already covered.
Thanks for your help.
Submitted: 1 year ago.
Category: Software
Expert:  Cody replied 1 year ago.

We are not associated with McAfee.

I can help you trying to resolve this issue if you want, but if you came here by mistake...