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Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What software are you using on your laptop, or have you not installed any yet?
I actually meant POI software it sounds like you do not have any installed yet. You would want to use this: Click Here If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue. If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated. Please note you are rating me only not this site or your etrex.
When you connected your Garmin to the computer, did the computer make a sound?
You may need one of the other POI software's then depending on your model.
All 4 can be found here:
Base Camp, Map Install, Map Source, and POI Loader.
I would try Map Source next keeping POI loaded as all these programs sometimes work together.
The wire is actually why I asked if it made a sound, the sound means the computer detects something was connected.
It can still be the cable, but we want to rule out all software possibilities first.
Take all the time you need. (It seems we are in different time zones) I am in the EST USA so if I do not reply when you respond, I will reply as soon as I can.
I apologize but I am out of ideas so I will opt out and open this to all experts.
Hello. My name is***** will be providing an answer to your question today
Thank you very much for giving us an opportunity to help you.IF your running windows LOOK in your MY COMPUTER Folder and see if you see a icon named Garmin when the gps is connected to your computer should be with your C: drive . Also make sure you power on your device BEFORE you plug it into the USB port, and VERY IMPORTANT, make sure you don't have an SD card in, since that's been know to cause this issue of "no device" recognized etc. Waiting your feedback
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Thanks for the feedback yes it you done everything I ask you to do the next thing will be the wire . Most of the time only the original wire works. Please remember to rate this service waiting your feedback