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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the link of the bad review that your business? Or can you please tell me the link to your site so that I can check and verify the said google review?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Please give me a moment to check the Google listings for your website and business. I will get back to you with the answer and recommendation.