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I keep getting a box that says "ServiceStartMenuIndexer.exe"

Customer Question
what do I do to...
I keep getting a box that says "ServiceStartMenuIndexer.exe" what do I do to make it go away? I am running window 8 that was turned back to 7.
Submitted: 2 years ago.Category: Software
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Answered in 5 minutes by:
10/24/2015
Software technician: active1065, Software Engineer replied 2 years ago
active1065
active1065, Software Engineer
Category: Software
Satisfied Customers: 331
Experience: working for a MNC for a leading investment bank.
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Hi ,

Welcome to Justanswer. Seems like your system has been infected by malware. When did this problem start?

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Customer reply replied 2 years ago
a Month or so ago
Software technician: active1065, Software Engineer replied 2 years ago

Ok. Before we proceed i would like to know your level of comfort with computers.

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Customer reply replied 2 years ago
I can find my way around.
Software technician: active1065, Software Engineer replied 2 years ago

What would you prefer.

1. I give you the steps and you remove the malware.

2. Or i remote in to your system and fix this for you.

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Customer reply replied 2 years ago
Give me the steps. Why didn't me antivirus catch this?
Software technician: active1065, Software Engineer replied 2 years ago

Not all antivirus can detect all types of malware. What antivirus do you use?

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Customer reply replied 2 years ago
PC Defender, I guess I need to revisit this.
Software technician: active1065, Software Engineer replied 2 years ago
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Software technician: active1065, Software Engineer replied 2 years ago

You will get the option to download a file named mbam-setup-2.2.0.1024.exe

Let me know when the download is done.

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Customer reply replied 2 years ago
Download complete!
Software technician: active1065, Software Engineer replied 2 years ago

Ok. RUn the file to install the software. The file name should be mbam-setup-2.2.0.1024.exe and the software's name is ***** *****

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Software technician: active1065, Software Engineer replied 2 years ago

After the installation is complete launch the software

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Customer reply replied 2 years ago
I think it installed after the download.
Software technician: active1065, Software Engineer replied 2 years ago

Can you launch the software and let me know if you see the main screen of malwarebytes

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Customer reply replied 2 years ago
It will not launch. I keep getting do you want to allow changes to your computer, and when I hit yes it gives me that darn ServiceStartMenuIndexer.exe box, but doe not launch.
Software technician: active1065, Software Engineer replied 2 years ago

That's weird. Are you on the same pc or using a different computer. DO you have a spare computer you can use.

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Software technician: active1065, Software Engineer replied 2 years ago

Can you try again:

  • please download Malwarebytes Anti-Malware to your desktop.
  • Double-click the downloaded setup file and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
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Customer reply replied 2 years ago
I am on the same PC. I do not have another to use. The shortcut is there, and it shows up on programs, but I cannot get it to run. I just tried to run it from the program list and got the same result. Has this screwed my PC up?
Software technician: active1065, Software Engineer replied 2 years ago

The malware has definitely limited your ability to install new software.

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Software technician: active1065, Software Engineer replied 2 years ago

Let's try a different route. Can you right click on task bar and bring up task manager.

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Software technician: active1065, Software Engineer replied 2 years ago

Or alternatively press CTRL + ALT + DEL (three keys together) and launch task manger.

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Customer reply replied 2 years ago
I even went out under windows explorer and found the MBAM.EXE file to run it, and it gave me the same result.
Customer reply replied 2 years ago
I am at task manager.
Software technician: active1065, Software Engineer replied 2 years ago

Cool. Now go to process tab and see if you can locate the process StartMenuIndexer

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Software technician: active1065, Software Engineer replied 2 years ago

End the process.

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Customer reply replied 2 years ago
I do not see that process.
Software technician: active1065, Software Engineer replied 2 years ago

Hmm. that's weird.

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Software technician: active1065, Software Engineer replied 2 years ago

You must kill the processes which the virus is presently running. To kill the processes:

1. Download to your desktop and run Rogue Kill from link below:

http://download.bleepingcomputer.com/grinler/rkill.com

2. You should now see a window that shows all of your desktop icons, including the rkill.com program.

3. Double-click on the rkill.com in order to automatically attempt to stop any processes associated with the Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step.

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Software technician: active1065, Software Engineer replied 2 years ago

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the processes . So, please try running Rkill until malware is no longer running.

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Software technician: active1065, Software Engineer replied 2 years ago

Keep me posted on the updates.

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Customer reply replied 2 years ago
I found the Service*.exe under Client runtime process. Should I kill that?
Software technician: active1065, Software Engineer replied 2 years ago

What's the full name of the process

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Software technician: active1065, Software Engineer replied 2 years ago

I want you to try and run rkill first now. FOllow the steps i gave you few seconds earlier.

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Customer reply replied 2 years ago
It is under Client Server Runtime Process
ServiceStartMenuIndexer.exe - No Disk
Software technician: active1065, Software Engineer replied 2 years ago

Ignore it and try to run rkill. If you are unable to run rkill.com end the ServiceStartMenuIndexer.exe process from task manager and try running rkill

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Customer reply replied 2 years ago
I ran the Rkill. The log said nothing was found.
Software technician: active1065, Software Engineer replied 2 years ago

Try malwarebytes now

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Customer reply replied 2 years ago
Same result as before.
Software technician: active1065, Software Engineer replied 2 years ago

Can you kill ServiceStartMenuIndexer.exe process and try running it

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Customer reply replied 2 years ago
You do mean the file I described that I found in task manager, don't you?
Software technician: active1065, Software Engineer replied 2 years ago

Yes. Right click on it and select end process

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Customer reply replied 2 years ago
Client server Runtime Processes is still there, but ServiceStartMenuIndexer.exe is gone.
Customer reply replied 2 years ago
I closed task Manager and got back in and the file was there, but it would not let me end the process.
Software technician: active1065, Software Engineer replied 2 years ago

ok. Try running malwarebytes. If it still doesn't launch go to Go to C drive:\Program Files\Malwarebytes' Anti-Malware\

Rename malwarebytes to something else. for e.g chameleon.exe and then try launching it by double clicking on chameleon.

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Customer reply replied 2 years ago
That didn't work either.
Software technician: active1065, Software Engineer replied 2 years ago

Same error message when you double click malwarebytes (now chameleon.exe) ?

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Customer reply replied 2 years ago
Is it time to Punt?
Software technician: active1065, Software Engineer replied 2 years ago

Nope. I have fixed even more stubborn viruses.

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Software technician: active1065, Software Engineer replied 2 years ago

First bookmark this page (CTRL +D) so that you don't loose me. Then follow the steps below

  1. Restart your computer if it is powered on.
  2. Press and hold F8 key after your computer initially powers on.
  3. Once you see the Advanced Boot Options menu (or hear a beep) you can stop.
  4. Use the up/down arrow keys to highlight your selection.
  5. Select Safe Mode with Networking and press Enter.
  6. You should see drivers loading, this may take a few moments.
  7. You should then be at the Welcome Screen.
  8. Logon to your computer using an account with Administrator privileges.

Reply back to me when you are in safe mode with networking.

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Customer reply replied 2 years ago
I am not sure how to bookmark this page.
Customer reply replied 2 years ago
I got it!
Software technician: active1065, Software Engineer replied 2 years ago

Cool. Ping me back when you are back online in safe mode.

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Customer reply replied 2 years ago
I am back, but cannot get in safe mode.
Customer reply replied 2 years ago
I was able to run Malware bytes, but still having that pesky box show up.
Customer reply replied 2 years ago
I am not trying to waste your day, but is this something that it would be better for you to remote in?
Software technician: active1065, Software Engineer replied 2 years ago

Sure. Can you give me a time when you will be back online. I will remote into your system and fix it.

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Software technician: active1065, Software Engineer replied 2 years ago

Please let me know the time zone you are in and when you will be back online.

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