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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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I engaged an illustrator to do some illustrations When I

Customer Question

I engaged an illustrator to do some illustrations
When I sent the files to the publisher they couldn't open them maybe because I have since learnt they were produced on free cs2 version and they are probably not able to open such an old version
What can I do?
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the "file type" or "file extension" of the files you sent for publishing? Is it an Adobe Illustrator file of .AI extension?

Also, can you please inquire or ask your publisher as to what file type are they accepting for publishing?
Please let me know by replying to me here so that I can help you further.

Best regards,

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