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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 624
Experience:  Computer Software Support specialist for more that 10 years
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I have licenses Photshop Elements 9, and Adobe Acrobat 10.

Customer Question

I have licenses for Adobe Photshop Elements 9, and Adobe Acrobat 10. My computer crashed and I lost both applications. How can I re-install these two apps on my Windows 7 Professional laptop?
Richard Phelps
Submitted: 1 year ago.
Category: Software
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

You need to log into your account on and download the install files again from here:

Your serial key / activation codes should be in your account under your listed products.

Let me know if you're not sure how to do this and I'll show you remotely.

Please reply using the box below.