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Pete, Computer Expert
Category: Software
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Experience:  CISCO certified computer and networking expert
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I have PRE ELE 13 I am a novice but have been able to make

Customer Question

I have PRE ELE 13 I am a novice but have been able to make several family movies with video and stills with music. The problem which has just come about is that when I start work on an existing movie the monitor screen is white. If I left click on the screen the picture shows. If I hit play the move to the next slide the screen turns white. How do I fix this? Is it my computer or the program? Can I pay to speak to someone to walk me through to solve this problem?
Submitted: 1 year ago.
Category: Software
Expert:  Pete replied 1 year ago.

Hi there,

There are many possible causes of this problem, and it affects many other Premiere Elements users as well.

To start, work through these basic checks:

  • Install all Windows Updates.

  • Install most recent graphics and sound drivers from the manufacturers web sites.
  • Ensure you have a minimum of 30GB free disk space - preferably 60GB
  • Run Disk Cleanup.
  • Run Defragmenter.
  • Temporarily disable any anti-virus realtime scanning.

Let me know how you get on, or if you require remote assistance with this problem.

Customer: replied 1 year ago.
I have done all your suggestions before I had contacted you. What I had to do was remove the programs and reinstall them. That has solved the problem.
Expert:  Pete replied 1 year ago.

Glad to hear you got it sorted!



Expert:  Pete replied 1 year ago.

I notice your rating for my service has not gone through...
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