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Martin, Network Engineer
Category: Software
Satisfied Customers: 2933
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
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Upgraded to windows 10. can not activate win os because

Customer Question

upgraded to windows 10. can not activate win os because product id is missing. can i find the prod id of the win 8 os originally installed.
Submitted: 2 years ago.
Category: Software
Expert:  Martin replied 2 years ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did you upgrade and what method did you use? The upgrade is free so the product key is usually passed over from one OS to the other or you can obtain a free one from the Microsoft website just before you download the product.

I can have a look at this remotely for you if you like and help you activate it so it works properly again.

Please reply using the box below.