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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 615
Experience:  Computer Software Support specialist for more that 10 years
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Downloaded an update to desktop 9.7 and when I went to sign

Customer Question

downloaded an update to desktop 9.7 and when I went to sign in my name was not on the sign-in sheet any longer. Cannot type in my name on sign-in sheet. don't know what happened
Submitted: 1 year ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Does it show a different name?

Is there any error or message?

Are you currently able to use your email at the aol.com website?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,