How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask caraleneK Your Own Question
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 674
Experience:  You one stop software Engineer
Type Your Software Question Here...
caraleneK is online now
A new question is answered every 9 seconds

I can no longer paste web site from IE7 or Firefox. I press

Customer Question

HI,, I can no longer paste web site from IE7 or Firefox. I press prtscn key, followed by all programs, accessories and paint, but the paste button is greyed out. Not that I know of any viruses, but tried to restore, and said I had no restore points which
is really odd. Thanks.
Submitted: 1 year ago.
Category: Software
Expert:  caraleneK replied 1 year ago.

Hello. My name is***** will be providing an answer to your question today

Thank you very much for giving us an opportunity to help you. Please see if this steps work for IE

Open Internet Explorer.

b) Click on Tools

c) Select Internet Options from the drop down menu

d) In the Internet Options window select the Tab Security

e) Click the button custom level.

f) Scroll down and search for setting “Drag and Drop or Copy and Pate Files”

g) If it is set to disable then select the Enable option and then click on OK

h) Restart the browser and test it for me please

Waiting your feedback or a rating

Customer: replied 1 year ago.
It is all ready set to enable. This is also occurring with Firefox browser.
Customer: replied 1 year ago.
Solved. I had to use shift then printscreen. Don't know if forgot or didn't have to do before. Can also use snipping tool.
Customer: replied 1 year ago.
alt prtscrren works as well
Expert:  caraleneK replied 1 year ago.

ok please let me know if you need more help or rate the service

Expert:  caraleneK replied 1 year ago.

Please, Rate if you are SATISFIED with my help, as this is the only way the site will give me credit for my time. If you still need help, ASK FOR MORE HELP by replying to me.