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Pete, Computer Expert
Category: Software
Satisfied Customers: 17640
Experience:  CISCO certified computer and networking expert
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I want to install Adobe Creative Suite 5.5 Design Premium on

Customer Question

I want to install Adobe Creative Suite 5.5 Design Premium on my Mac Air so far everything I have tried comes back with same Inconsistency in the Installer database. Please restart your Computer and install again. I have tried the MACCS5 CleanUpTool. I also tried to find in Library the caps or backup nothing there. Frustrated because I would like to avoid paying for Adobe Cloud and install this CS5on my computer. It may have some old files but I cannot find anything.
Submitted: 1 year ago.
Category: Software
Expert:  Pete replied 1 year ago.

Hi there,

When you get to the page of the installation that asks you to choose a product to install, make sure you click the blue PS icon.

At the bottom of this page, hit the "Browse" icon and change the directory from "/Applications" to "/Applications/Adobe".

You should now see the installer initialize correctly without the error message.

Customer: replied 1 year ago.
Tried that already did not work either but then I am not sure a blue PS icon just Photoshop
Expert:  Pete replied 1 year ago.

Yes, the blue PhotoShop icon.

What else have you already tried?

Customer: replied 1 year ago.
the phone will not work I am in Australia so although I put through the payment cannot enter my number which is country code 61 448 820 338
Expert:  Pete replied 1 year ago.

Ok, you can ignore any automatic phone offers and we can reply back and forth here.

Customer: replied 1 year ago.
remove the files which did not exist of /Library/Application Support/backup
/Library/Application Support/Adobe caps
Did the phone payment go through and can you call me? Or have to work this way?
Expert:  Pete replied 1 year ago.

Hi, no payments have gone through to me yet, and the phone offer does not appear to have registered.


If the Mac CS5 cleanup tool did not help, then try using the CC Cleaner Tool:


Customer: replied 1 year ago.
II used ccleaner and did disk utility
Expert:  Pete replied 1 year ago.

Ok. What else have you already tried?