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Hello, you have reached Just Answer which provides 3rd party support for various computer issues. It sounds like you were trying to reach Pogo which is a completely separate company. I can attempt to assist you with your problem, but understand I am not affiliated with Pogo and therefore have no control over your account with them. If you would like to continue, please let me know. Otherwise you can request a refund (of our services) by emailing***@******.***By the way you can contact Pogo support here: https://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo
If you decide you would like to continue, let me know.