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Richard, Software Specialist
Category: Software
Satisfied Customers: 36572
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I had to re-insert windows 10 - now the system will not

Customer Question

I had to re-insert windows 10 - now the system will not except my password ***** I get a message that says "this computer is configured to require a password ***** order to start up when I enter my password ***** happen the message still appears - I'm sending this message via my lap top - the problem is with my desktop
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you on the sign in screen, hold down SHIFT and with it held down, click on the power icon and click on restart.

Still with shift held down, let it restart until you are at a menu.

Choose from the menu, Troubleshoot, then advance then choose System Restore.

Follow the onscreen steps and perform a system restore choosing the last restore point in the list.

Let this complete and tell me if you can then sign in please.,

Customer: replied 1 year ago.
I'm waiting on my desktop according to the message I have it claims it is undoing changes
Expert:  Richard replied 1 year ago.

Thanks, ***** ***** know the results please.

Expert:  Jody-cssm replied 1 year ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you.
Thank you, ***** Support Team.
Expert:  Richard replied 1 year ago.

How did it go?

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