Software

Ask Software Development Questions and Get Answers ASAp

Ask a Computer Expert,
Get an Answer ASAP!

Software

NEED A NEW USER NAME AND PASSWORD. DO NOT KNOW THE OLD ONE

Customer Question
NEED A NEW USER NAME...
NEED A NEW USER NAME AND PASSWORD. DO NOT KNOW THE OLD ONE IF IT EXISTS.
PURPOSE: INSTALL ADOBE READER ON MACKINTOSH.
Submitted: 2 years ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 1 minute by:
9/12/2015
Software technician: Jins M. N., Computer Hardware Engineer replied 2 years ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 2,620
Experience: 12+ years experience. Expert in installing and problem fixing of softwares.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Are you saying about an Adobe Account or Apple account ?

Are you on your Mac now ? If so, can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for the remote support. Then I can send you the details to connect.

Regards

Jins

Ask Your Own Software Question
Customer reply replied 1 year ago
i set up a user name and password, but it does not work on the latest update that i need
thank you sarah
Customer reply replied 1 year ago
this wait of 8 min has been 20 min
are you still there
Customer reply replied 1 year ago
began typing question but the screen changed each time
Customer reply replied 1 year ago
where are you?
Software technician: Jins M. N., Computer Hardware Engineer replied 1 year ago

Thank you very much for accepting the remote support offer. Now please let me know your time zone and the time period you prefer for the remote support. Then I can fix a time suitable for both of us for remote assistance and can send you the details to connect.

Regards

Jins

Ask Your Own Software Question
Customer reply replied 1 year ago
I NEED TO GET INTO ADOBE FLASH FOR THE NEWEST UPGRADE. MY USER NAME AND PASSWORD ***** NOT WORK. (###) ###-#### AM ON MACINTOSH LAPTOP 10: 25 PM SARAH KOLB
Customer reply replied 1 year ago
I AM ON PAC STANDARD TIME IN CALIF.
IF YOU ARE OK NOW, I AM ON LINE NOW 10:27 PM SAT NITE
SARAH
Software technician: Jins M. N., Computer Hardware Engineer replied 1 year ago

Please go to http://tinyurl.com/dygcqt6 and download teamviewer client program. Double click on the downloaded file to launch the program. Then let me know the nine digit id and the password ***** shows you. Please make sure that program is running on your system and not closed. Then I can connect to your system and can fix the issue. You should keep it open until we finish the work. When I am trying to connect team viewer will notify you and you need to click on the Trustworthy button on that notification to authenticate me to connect.

Regards
Jins

Ask Your Own Software Question
Customer reply replied 1 year ago
THE 9 DIGIT ID IN TEAM VIEWER IS 672 673 097 AND THE PSWD IS 4956
Software technician: Jins M. N., Computer Hardware Engineer replied 1 year ago

Is teamviewer running there? If you closed it, please open it again and keep it open until we finish the work.

Ask Your Own Software Question
Software technician: Jins M. N., Computer Hardware Engineer replied 1 year ago

Re open team viewer and let me know the id and password *****

Ask Your Own Software Question
Customer reply replied 1 year ago
TEAM VIEWER ID IS 672 673 097 PSWD NEW NOW 1729
Software technician: Jins M. N., Computer Hardware Engineer replied 1 year ago

I am getting the error, team viewer is not running on partners computer. Are you sure it is open ? If so please ensure the ID supplied is correct.

Ask Your Own Software Question
Customer reply replied 1 year ago
TEAM VIEWER ID 672 673 097 NEW PSWD 4540
I LEFT IT OPEN THIS TIME
Software technician: Jins M. N., Computer Hardware Engineer replied 1 year ago

Okay, please go to http://www.justanswer.com/remotedesktop/join.aspx?Session=0089475a-cd6f-4ee6-9ae6-6a94ea58041a&Type=Java and click on I Agree button and follow the onscreen instructions.

Ask Your Own Software Question
Customer reply replied 1 year ago
I CLICKED THE AGREE BUTTON, AND THE NEXT SCREEN SAID TO DOWNLOAD AGAIN SO I CLICKED DOWNLOAD.
SAW NO OTHER ONSCREEN INSTRUCTIONS
Software technician: Jins M. N., Computer Hardware Engineer replied 1 year ago

You should run the downloaded file. Screen connect client.

Ask Your Own Software Question
Customer reply replied 1 year ago
SORRY SORRY I DON'T KNOW HOW TO DO WHAT YOU ASK ABOUT RUNNING THE DOWNLOADED FILE
Customer reply replied 1 year ago
MAYBE IT WOULD BE EASIER TO PHONE ME (###) ###-#### NOW 11:45PM
Software technician: Jins M. N., Computer Hardware Engineer replied 1 year ago

Are you ready for remote support?

Ask Your Own Software Question
Ask Jins M. N. Your Own Question
Jins M. N.
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 2,620
2,620 Satisfied Customers
Experience: 12+ years experience. Expert in installing and problem fixing of softwares.

Jins M. N. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

670 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

505 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

2,620 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

456 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

164 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I'm am having problems with aol connecting with my outlook
I'm am having problems with aol connecting with my outlook on my pc … read more
Cody
Cody
Computer Science
1,716 satisfied customers
I've lost my instagram can you help me get it back? About 4
I've lost my instagram can you help me get it back? … read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
2,620 satisfied customers
I have been told it is unable to update and the number to
I have been told it is unable to update and the number to give you is Ox8007041d Trudy Ryan … read more
caraleneK
caraleneK
Service Manager
1,676 satisfied customers
You erased a complete setting of "My Documents". How do I
You erased a complete setting of "My Documents". How do I get it back? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have advanced tech supportbut edge or microsoft is not
i have advanced tech supportbut edge or microsoft is not working so unable to contact them … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I am trying to get back on computer. I tried the code
I am trying to get back on computer. I tried the code received from Microsoft and still can't sign in comput … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Facebook said my account was disabled for misusing this
Facebook said my account was disabled for misusing this feature by going to fast. I don't understand what this means. How can I go too fast? … read more
Eric Ewing
Eric Ewing
97 satisfied customers
I use Mozilla Thunderbird version 52.5.2 to manage my Gmail
I use Mozilla Thunderbird version 52.5.2 to manage my Gmail messages. Whenever I delete an email message, I do not find it in the Trash folder. Could you fix this issue? What setting needs to be corre… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
How can I tell when my Microsoft windows expires? Windows 8
Windows 8 and sorry, I can't tell what model of Microsoft I have.? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
I have tried several times to reset my MS password,
i have tried several times to reset my MS password, including completing the online questionnaire which always comes back as insufficient information. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
When Microsoft update erased a PopCap Scrabble game as it
Andy...when Microsoft update erased a PopCap Scrabble game as it was designed for Windows 7/8, my wife and I are disappointed. We play Scrabble over cocktails a few evenings a week. Is there a downloa… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I have a short PowerPoint presentation and I want to add a
I have a short PowerPoint presentation and I want to add a narration and make it self-running. I see the instructions on the narration and it looks easy enough and I once did a self-running PPT. When … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I have a Dell desktop model XPS 8500 and my OS is Windows
I have a Dell desktop model XPS 8500 and my OS is Windows 10. My video card is AMD Radeon HD 7500 series. … read more
Cody
Cody
Computer Science
1,716 satisfied customers
Story had to change email now facebook wont accept it .Cant
Long story had to change email now facebook wont accept it .Cant get into my account. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
70 satisfied customers
My Dell is stuck on the starting windows screen after doing
My Dell is stuck on the starting windows screen after doing the bios update. I writing from my wife's toshiba … read more
Elgin Vega
Elgin Vega
Science Bachellor
104 satisfied customers
Trying to return to skype classic and have no success. I
Trying to return to skype classic and have no success … read more
Mr.Med
Mr.Med
945 satisfied customers
We purchased Adobe Creative Cloud for my daughter who was in
Hi, We purchased Adobe Creative Cloud for my daughter who was in college 3 years ago and signed up for the annual updates. She is trying to access from her computer and can't. Please help. … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
My subscription has run out, want to purchase new one, not
My subscription has run out, want to purchase new one, not sure which one, also need tech support … read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x