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How do I contact Adobe about my copy of Acrobat

Customer Question
How do I contact Adobe about my copy of Acrobat
Submitted: 2 years ago.Category: Software
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Answered in 5 minutes by:
9/10/2015
Software technician: Josh, Computer Enthusiast replied 2 years ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 20,681
Experience: Software expert
Verified

Hi!

What happens when you try to print in Adobe Acrobat?

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Customer reply replied 2 years ago
I get an error window then Acrobat closes by itself.
Software technician: Josh, Computer Enthusiast replied 2 years ago

What is the error message? Do you have XP, Vista, 7, or 8?

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Customer reply replied 2 years ago
I have Vista Home Premium. The error says" Adobe Acrobat has detected an error in printing"
Software technician: Josh, Computer Enthusiast replied 2 years ago

Are you selecting a printer to print to or using the print to PDF option?

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Customer reply replied 2 years ago
Selecting Print-to Adobe PDF
Software technician: Josh, Computer Enthusiast replied 2 years ago

Try this..

  • Click Start and choose Control Panel.

  • In the Control Panel, choose Printers and Faxes.

  • Right-click the Adobe PDF printer and choose Set As Default Printer from the context menu.

  • Close the Control Panel and open the Print dialog box in Acrobat.

  • Choose your printer from the Name pop-up menu and then click Print.

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    Customer reply replied 2 years ago
    How do I activate Adobe Acrobat? I've tried going to Help-Activatvation-Activate, but Activate is grayed out
    Software technician: Josh, Computer Enthusiast replied 2 years ago

    Are you receiving an error message for activating?

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    Software technician: Josh, Computer Enthusiast replied 2 years ago

    What is the exact error?

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    Customer reply replied 2 years ago
    Adobe PDF creation cannot continue because Acrobat is not activated. Click re-try after activating Acrobat to continue printing
    Software technician: Josh, Computer Enthusiast replied 2 years ago

    Great!

    Please try the steps to set as Default which is one of the ways to clear that message...

    • Click Start and choose Control Panel.

    • In the Control Panel, choose Printers and Faxes.

    • Right-click the Adobe PDF printer and choose Set As Default Printer from the context menu.

    • Close the Control Panel and open the Print dialog box in Acrobat.

    • Choose your printer from the Name pop-up menu and then click Print.

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    Customer reply replied 2 years ago
    Just tried. Same error
    Software technician: Josh, Computer Enthusiast replied 2 years ago

    No problem. Take a look here: https://helpx.adobe.com/acrobat/kb/error-pdf-creation-cannot-continue.html

    There are multiple solutions available for this issue. Please try each solution in order

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    Josh
    Josh
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